Get in Touch

Contact Zenoré

At Zenoré Perfumes, we are devoted to delivering an exceptional experience.
Whether you seek guidance on our olfactory compositions, need assistance with an order, or require delivery support — our team is here to assist you.

Customer Support

For all inquiries, including order tracking and product details:

Damaged or Incorrect Items

In the rare event your order arrives damaged (leakage) or incorrect, please notify us within 48 hours of delivery.

To assist you efficiently, kindly include:

  • Your Order Number
  • Photographic evidence of the shipping box
  • Photographic evidence of the bottle and batch code


Note: Verified defective items will be replaced with the exact same product.

Delivery Assistance

If you are contacting us regarding a missed delivery:

  • Couriers are authorized to wait a maximum of 15 minutes at the destination
  • If unreachable, please provide your order number for rescheduling

Kindly note: Additional delivery charges may apply for reattempts.

FAQ

Frequently Asked Questions

Do you offer samples?

At this time, we do not provide discovery sets or samples. All purchases are made based on our curated olfactory descriptions.

Once an order is confirmed and payment is processed, it cannot be changed.

We currently deliver across the United Arab Emirates. This may expand in the future.

Every message carries a story.
We look forward to being part of yours.